Our aim is to make using Matizzi.com easy - with quick and helpful browsing, easy ordering, trusted delivery, and high standards of customer service and a reassuring refund policy. You can find all the details about ordering, payments, delivery, cancellation/refunds etc. within the Customer Services sections of this page. We work hard to ensure that goods and services are competitively priced and delivery prices are reasonable and clearly stated. We also try to provide as much information as possible about each product but if there is anything you cant find here on our website, then please email info@matizzi.com for more information. All of the relevant contact details are here.
Customer Services
Placing an order on the Matizzi.com website
When you have chosen the product you wish to purchase, click on add to basket. Then choose the quantity you wish to buy and then click add to basket.
Although we make every effort to ensure all our products are in stock they may not always be available. We will notify you within 10 days if we are unable to fulfil your order and at your request funds will be refunded back to your account.
If you wish you can then continue browsing the site and adding further items to your basket. If at any time you wish to see what you have in your basket, either click on the View Basket button in the mini cart or click on the View Basket option in the navigation bar and a list will appear detailing all of the products you have selected along with the relevant quantities and prices.
Once you have chosen everything you want, click the Proceed to Checkout button. After signing in and confirming your billing address click on the Finish button and you will you will be taken to your basket to allow you to make final changes. You will be able to see each products price along with any delivery charges that need to be applied along with totals and the grand total.
Once you are happy, click Proceed to Payment and you will be taken through to a page where you can securely enter your credit/debit card details and Authorise your payment.
Once you have placed an order you will be presented with a confirmation order screen and a confirmation email will be automatically sent to the registered email address, both contain your order reference number.
To track the progress of your order simply ensure you are logged in and choose the View Existing Orders button.
If you are having problems with shopping on the website, please contact info@matizzi.com, stating the nature of your problem and at what point the problem occurred.
Searching for Products
If you have something in particular you wish to search for, be it an item you have seen reviewed on TV or in a magazine, or something you have seen for sale elsewhere, we have a search box within the top left of the navigation bar. Enter a word or words relating to the product, e.g. High Definition and click GO.
All of the results of the search will be displayed in a list format, allowing you to see brief information on the product and a small image of the item as a guide. You can then click on View to go into the Product Details page and follow the procedure detailed above to purchase the item. You can also click on Buy in the list format to add the item to the basket.
At any point in the buying process (prior to checkout), you can click on the View Last Search option to bring the results of your last search into a selectable list.
Paying for Goods
We accept the following credit and debit cards: Mastercard, Visa Credit/Debit, Switch/Maestro, JCB and Solo. When you reach the payment stage online, you will be asked to enter your card details. Funds are authorised and withdrawn youre your account immediately. Please state
You will also be required to enter the last three digits from the back of your card. This is known as the Security Code. This is a fraud preventative tool that ensures that the card, billing address and card details are all valid.
Security and Privacy
We take security seriously and take every reasonable precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted with SSL (Secure Socket Layer), the industry standard encryption software. To help us keep your personal information secure you should keep your password secret. You should also notify us and the relevant credit card company or other affected organisation (in accordance with their procedures) as soon as you become aware of any breach in security and to comply with any reasonable instructions that they or we may give you.
We will take reasonable care (to the extent that it is within our power to do so) to keep the details of your order and payment secure but we cannot promise that security breaches will never occur. Our entire liability to you (including for negligence) regarding any security breach will be to endeavour to prevent its continuance or repetition once the problem is drawn to our attention.
Further to the above we do not store all of your card details once a transaction has been processed for security reasons. Only the last four digits of the card number will be stored on our transactional server.
Delivery Terms
Delivery charges are shown as a total when you confirm the item(s) in your shopping basket. Charges vary by product.
We deliver to all of mainland United Kingdom, however islands and Northern Ireland incur an additional charge and such orders will need to be handled offline via our contact email, sales@matizzi.com.
Orders can only be delivered to a customers credit/debit card billing address.
Most deliveries will be made within 14 days from receipt of payment but please allow up to 28 days for delivery. If you are ordering a smaller product, it will be delivered by courier or by Royal Mail and will normally be delivered within 5 days but please allow up to 28 days for delivery.
All stock is subject to supply restrictions and may not be available. We will notify you within 10 days if we are unable to fulfil your order and at your request process funds back into your account (from the card that funds were taken from).
To track the progress of your order simply go to the View Existing Orders section of your account. If there is a tracking link available then simply click the link to track the order with our courier partners.
Cancellations and Refund Policy
You may cancel your order before it is despatched or ask for a full refund within 10 working days after delivery. You will not be refunded until we are in receipt of the delivered goods, which must be as new condition with the original packaging. Any missing or damaged parts may be charged for.
To return an item, send a mail to returns@matizzi.com stating the order reference, product being returned and your reason for returning the item.
As the recipient, you are liable for the cost of returning the item to us. We can arrange to have the goods collected on your behalf but any charges will be taken from the amount that will be refunded back to your account.
After delivery if you find a fault in your product, please have your order and delivery paperwork to hand and send correspondence to returns@matizzi.com, where a member of our team will work with you to ensure that a satisfactory outcome is attained. Please state your order reference, product that is faulty and the type of fault.
Matizzi provide you with your statutory rights to have a product replaced, free of charge if the product is faulty and for a full refund to be provided within 10 working days under the distance selling rules.
Matizzi strongly advises that you complete all relevant manufacturers guarantees in order to ensure you receive the best possible after sales service. After 28 days if your product develops a fault please contact the manufacturer direct on numbers provided in the product documentation.
Your guarantee is only applicable in the United Kingdom and is subject to the provision that your equipment:
Has been solely used for domestic purposes and is residing on domestic premises. i.e. not for commercial or trade use.
Has been used solely in accordance with the instruction booklet.
The 28 day faulty replacement policy does not cover:
The cost of repairs or replacement following accidental damage (physical damage as a result of a sudden and unforeseen cause which stops the equipment working properly).
The equipment being recalled by the manufacturer.
Damage caused by unauthorised installation, modification or attempted repair.
Theft, attempted theft, malicious damage or damage caused by fire or explosion.
Transporting the product other than in accordance with the Product instruction manual.
Claims arising from floods, lightning, storms, frost or other bad weather conditions.
Claims arising from any problem with the supply of electricity, gas or water.
Costs if no fault is found with your equipment.
Routine maintenance, cleaning and servicing.
Repairs carried out outside of the United Kingdom.
Costs arising from not being able to use your equipment or from loss or damage caused when the equipment breaks down including any costs to remove or re-instate built-in or fitted equipment.
Cosmetic damage such as damage to paintwork, cosmetic trim or dents or scratches to the equipment.
The cost of replacing any item or accessory that is intended to be replaceable. These include: fuses, batteries, light bulbs, fluorescent tubes and related starters, filters, attachments, cables, plugs, light covers or rain covers.
Costs due to rust, corrosion or water damage.
If you have a Plasma/LCD television the following is also not provided:
Costs due to unusual physical or electrical stress, burned screen or software interface problems.
Claims arising due to a failure to install the display in line with the manufacturers instructions.
Costs associated with gaining access to cables within the fabric of a building or wall.
Repairs due to pixel failure where the number or location is not in excess of the manufacturers acceptable limit.
Wall mounted units if not fitted as per manufacturers recommendations.
Contact with Matizzi
Matizzi is a web only transactional website. We are contactable via the following email channels: